Privacy Policy

1. Information We Collect

To provide smooth gameplay, process cashouts, and prevent fraudulent activity, we collect the following types of information:

• Account Profile Data: Mobile phone number, chosen profile handle, and login credentials created during registration.
• KYC Verification Details: Identity documents including your Permanent Account Number (PAN) card and address proofs (Aadhaar, Voter ID, or Passport) required for processing bank withdrawals.
• Financial Records: Transaction logs, UPI handles, and bank account numbers submitted for withdrawal credits. We do not store sensitive bank login passwords or debit card PINs.
• Technical Information: Device model, operating system version, IP address, and network carrier details used to ensure anti-collusion safety and fair matchmaking.

2. How We Use Your Information

We use your personal data strictly for legitimate operational and compliance purposes:

• Setting up your gaming wallet and managing table matchmaking.
• Processing immediate deposits and UPI or IMPS bank withdrawals.
• Complying with statutory Indian taxation rules, including deducting 30% TDS under Section 194BA and issuing Form 16A certificates.
• Monitoring tables with automated anti-cheat systems to detect bots, card swapping, or multi-account abuse.
• Providing 24/7 customer care assistance through in-app live chat and email.

3. 256-Bit SSL Encryption & Data Security

Your safety is our top focus. All data transfers between your mobile device and our servers are encrypted using industry-standard 256-bit SSL protocols. Database servers are protected by enterprise firewalls and strict access credentials. Only authorized compliance personnel have access to sensitive KYC documents.

4. Zero Data Selling Policy

We respect your privacy completely:

• We never sell, rent, or lease your personal contact details to third-party telemarketers or external advertisers.
• Your data is only shared with certified Indian banking channels, authorized payment gateways, and government authorities when legally required by court order or tax law.

5. Player Rights & Data Grievance Contact

You have the right to inspect your registered account information, request corrections, or request account closure. If you have any questions or data concerns, contact our Data Protection and Compliance Desk at Contact@rummygolds.in.net.

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